At Surprise Gallery Gift, we want you to be completely happy with your purchase. This page explains how returns, replacements and refunds work for orders placed on surprisegallerygift.com.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at surprisegallery08@gmail.com or +91 93515 66696, along with photos of the product and packaging. Once verified, we will arrange a free replacement or a full refund, your choice.
Personalized & Made-to-Order Gifts
Because many of our gifts are personalized or made to order specifically for you, these items can only be returned or refunded if they arrive faulty, damaged, or incorrect. We’re unable to accept returns for personalized items simply due to a change of mind, so please double-check names, dates and customization details before placing your order.
Non-Personalized Items
For regular (non-personalized) items, you may request a return within 7 days of delivery if the product is unused, in its original condition and original packaging. Perishable items (such as flowers, cakes, and other food items), intimate or hygiene products, and gift cards cannot be returned once delivered.
Refund Timeline
Once we receive and inspect a returned item, or approve a claim for a damaged/incorrect item, we will notify you by email. Approved refunds are credited to your original payment method within 5-7 business days. For Cash on Delivery orders, refunds are processed via bank transfer or UPI, whichever is convenient for you.
How to Request a Return or Refund
Simply email us at surprisegallery08@gmail.com or call/WhatsApp us at +91 93515 66696 with your order number and details of the issue. Our team typically responds within 24 hours and will guide you through the next steps.
This policy is part of our Terms & Conditions. For any other questions, please visit our FAQs page or get in touch with us directly.
